Reservations | Arrivals | Boarding | Grooming Salon Services
Departure / Check Out | Miscellaneous
Do I need to make a reservation?
Yes, we recommend that you make a reservation in advance. Reservations for Spring Break, Memorial Day, Summer, Labor Day, Thanksgiving and Christmas should be booked well in advance. These are our busiest times and we frequently have a waiting list, therefore we do require a pre paid deposit of $50.00 to guarantee your reservation. The deposit also encourages our clients to notify us of a cancellation allowing us to offer the reservation to someone else from our waiting list.
May I visit/tour your location in advance?
Absolutely! No reservation is required, but we ask that you observe our visiting hours, 8:00am – 5:00pm on weekdays and 8:00am – 12.00 Noon on Saturdays. We are closed on Sundays.
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Can I pick up/ drop off on Sunday or after hours?
No, our OPEN hours are: Monday thru Friday, 8:00am -- 6:00 pm and Saturdays 8:00am – 1pm. We are CLOSED on Sundays and all major Holidays. We do not accept “drop offs” or “pick ups” after hours.
What do I need to bring with me when checking in my pet?
Upon arrival we need to see your pet’s vaccine information, clarify your personal details and pet current records. we will also verify your personal information including emergency contact and any additional instructions needed to ensure your pets comfort.
What if my pet has fleas or ticks?
Our facility is flea-free. Any pet arriving will be inspected for parasites upon “check-in”. If we find fleas or ticks a bath will be required at your expense. For on-going flea and tick protection, we recommend and offer at low cost Frontline and Advantage flea and tick protection.
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Can you give my dog medications?
Yes, we administer medications at no extra charge. However, we do ask that you provide “treats” to dispense the medication, we suggest: hotdog's, or “pill-pockets”. The medication has to be in the original labeled container.
What do I need to bring?
Nothing is required. We provide food, water and comfy blankets. If you like, you may bring a special blanket or toys for your pet.
What kind of food do you supply?
We serve Pedigree and Science Diet dry food. We will follow your feeding instructions. If you want to keep your dog on the same diet, you are welcome to bring your own food. Please have it labeled.
What vaccinations are required?
We require current vaccination records: For DOGS, DHLPP (Distemper, Hepatitis, Leptospirosis, Parainfluenza, Parvo), Rabies and Bordetella (protection for kennel-cough). For CATS, FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia) and Rabies.
Will my dog be in contact with any other dogs?
No, for your pet’s safety we do not allow the dogs to be in close contact.
Can my dogs stay in the same run?
Absolutely! Dogs from the same household may stay together; you actually save 50% off the second dog when two dogs board together. Waver signed required.
What is the youngest age for boarding?
Your pet must be 4 months old and have all required vaccinations.
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Do you offer grooming at the kennel?
Yes, we offer bath treatments and professional grooming services for all breeds. We use natural organic professional grooming products that are safe, environmentally friendly and help maintain and keep your pet looking and feeling great. Please make your grooming appointment when you check your pet in for boarding.
If I am not boarding my pet, can I bring my pet in for a bath or groom only?
Yes, please call the grooming salon directly to make a reservation, Phone: 310-320-7779. Our grooming
professionals have many years experience and will gladly answer any questions you may have about your pets coat
and skin condition.
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Can I have someone else pick up my pet?
Yes, you may have someone pick up your pet as long as we are notified in advance and
pre-payment has been made. Please note our hours of operation.
What payment methods do you accept?
We accept cash, checks, made payable to ALLSTAR PET RESORT, Master Card, Visa or Discover credit cards. Debit card.
Full settlement of our invoice must be made prior to the departure of your pet.
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Do you have a veterinarian on the premises?
No, should your pet not feel well, we will first contact you and/or your nominated veterinarian for instruction. However if no communications are possible, we will contact our regular daytime veterinarian or our 24 hour emergency veterinarian who we are both affiliated with. Naturally we would notify you and your veterinarian of your pet’s situation at the earliest opportunity.
Is someone on the premises at night?
Yes, we have caretakers on the property 24/7.
Do my pets need to be spayed or neutered?
No, we do not require that a pet be spayed or neutered for boarding.
Our pledge to you and your pet
As a member of the American Boarding Kennel Association, ALL STAR PET RESORT freely acknowledges and willingly accepts the serious responsibility involved in the care of your beloved pets. As part of that responsibility we subscribe to the American Boarding Kennel Association code of ethics.
Thank you for your interest in our Kennel. Please be assured that at ALL STAR PET RESORT all of our staff are committed to taking excellent care of your pet while you are away. Should you require any further information or clarification please contact MELINDA or skylar during office hours.
Phone 310- 320- 8799
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